Sky Q dish receiver bracket corroded / snapped - no satellite signal

[Hougany]

The bracket holding the receiver has completely rusted through and broken resulting in no satellite signal.  The dish clearly needs replacing and I have a sky engineer booked for the 30th August. However, I have read elsewhere on this site that I might be charged by sky for a replacement as I 'own' the dish. Is this true, and if so at what cost?

Thanks.

[PandJ2020]

You shouldn't be charged in these circumstances.

Also you can also ask Sky for a credit once it's fixed back to point of reporting the fault.

[nigea99]

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@Hougany wrote:

The bracket holding the receiver has completely rusted through and broken resulting in no satellite signal.  The dish clearly needs replacing and I have a sky engineer booked for the 30th August. However, I have read elsewhere on this site that I might be charged by sky for a replacement as I 'own' the dish. Is this true, and if so at what cost?

Thanks.

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hi @Hougany 

Assuming you have SKY Q, then it is very likely to be replaced free of charge.

I think they are only likely to charge where the dish is rusty but still working  & the customer wants it replacing raher than it needs it replacing.

BTW I think the standard fee for dish replacement/moves etc is around £65 

[Hougany]

Thanks PandJ2020, that's what I would have expected so good to get some views 😊

[Hougany]

Thanks Nige99, that backs up what I thought, I will post back after the engineer calls.