Sky Q cutting out every couple of minutes

[G..]

Sky Q is cutting out every couple of mins when watching live and recording. 

I have turned off at mains for couple of hours, checked cables several times, checked viewing card was in correct and dust free, there are no abstructions to satellite dish. I even reset the broadband. 
I have also ran a software update. 
LNB type is on Wideband (personal dish not shared) 

I'm at a loss on what to do to resolve this issue 

Any help would be really appreciated 

Thank you 🙂 

[oldfella]

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@G.. wrote:

Sky Q is cutting out every couple of mins when watching live and recording. 

I have turned off at mains for couple of hours, checked cables several times, checked viewing card was in correct and dust free, there are no abstructions to satellite dish. I even reset the broadband. 
I have also ran a software update. 
LNB type is on Wideband (personal dish not shared) 

I'm at a loss on what to do to resolve this issue 

Any help would be really appreciated 

Thank you 🙂 

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Hi @G.. 

I assume the box is not excessively hot and is well ventilated and not stacked with other devices.

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[PandJ2020]

Explain 'cutting out'.

Picture going black or something else?

[G..]

Thanks for reply so yeah screen goes blank for 1-2 seconds then continues with programme I'm watching 

thanks 🙂 

[Chodley]

sounds like a dodgy cable

[G..]

You any idea what cable it would be? 
thanks 

[G..]

I will try this soon as I've finished watching bargain loving brits in the sun 🙂 thanks 

[G..]

I am sky staff haha I just can't work out the issue 

[Chodley]

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@G.. wrote:

You any idea what cable it would be? 
thanks 

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HDMI

sounds like TV is losing signal sync

[DS150560]

I am having exactly the same problem , picture goes black  & sound cuts out intermittently for a second or two , regardless of sky channel via satellite or app channel via internet. Did you resolve your issue and was it dodgy Cable?

DS.

[Carnmiester]

Having same issue, all new box, cables etc, WiFi is good... I'm thinking this is a sky issue

[Chodley]

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@Carnmiester wrote:

Having same issue, all new box, cables etc, WiFi is good... I'm thinking this is a sky issue

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Wifi wouldn't cause that anyway

try it at 1080i - does it still happen?