Sky Q could not find Virgin Broadband router

[marknkb]

Hi All, My Sky Q could not find my newly installed Virgin hub3 router, after faffing about for 30 mins, went into the router settings and discovered my techy son had disabled 2.4GHz wifi, only 5 GHz enabled when he visited at weekend. Reenabled 2.4GHz on router settings and what do you know Sky Q found my router. Put this post on as may help.

Cheers

Mark

[bemak187]

My understnanding is that with non sky bb the boxes will only connect to 2.4 and the 5ghz is reserved for communication between the boxes themselves.

[Laing1]

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@bemak187 wrote:

My understnanding is that with non sky bb the boxes will only connect to 2.4 and the 5ghz is reserved for communication between the boxes themselves.

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@bemak187 your understanding is correct