Sky Q connection to router and internet keeps failing even with wired connection

[Dan+Needham]

I've tried restarting everything, I've tried wiring the connecting from router to sky Q, but the sky Q wil not connect to the internet. I've tried checking connecting and set up via my sky app which says everything is good, but it most certainly is not. 

[Tom-W19]

Hi @Dan+Needham 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you.  Thanks.