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Discussion topic: Sky Q cables disconnected and can't get a signal

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This message was authored by: Helen140

Message posted on ‎05 Jul 2024 06:14 PM

Sky Q cables disconnected and can't get a signal

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 Handy man unplugged all the sky q cables into wall in my flat and I don't know how they went back. Think there was 3 plugged in. The chunky silver thing doesn't fit anywhere else and moved everything else around but still keeps saying no satellite signal. Sky couldn't help and have booked an engineer for 31st July :-(. Anyone know how they go?

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This message was authored by: GD1

Message posted on ‎05 Jul 2024 06:23 PM

Re: Sky Q cables disconnected and can't get a signal

Posted by a Superuser, not a Sky employee. Find out more

@Helen140  I would presume the cable with the blue ring should be in either Sat 1 or Sat 2.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Helen140

Message posted on ‎05 Jul 2024 06:25 PM

Re: Sky Q cables disconnected and can't get a signal

@GD1 have tried both combos. I've just given up after moving them around for 2 hours. Will give another go and see what happens.

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