@Craig193 wrote:
Hi
I've recently upgraded to Sky Max - however ever since and despite having booster once setting up on Sky Q boxes the broadband keeps disconnecting and I'm having to rest continuously- lucky to get 5 mins connection???
Sky guarantee Wi-Fi across house - I'm struggling to even connect to main box which is right beside main hub....Help!!
Annoy thing is the old internet, supposedly inferior gave us no issues ever....
any support welcomed....
frustrating
Hi @Craig193
If you have the latest Sky Max router then you need to connect it to to your Q box as if it is a 3rd party router.
This means you need to connect it to your Q box as follows.
First reset your broadband router by holding the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
As the max router is like 3rd party broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
