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Discussion topic: Sky Q box works but cannot access recordings. Both mini boxes stay the have no satellite signal

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Avatar for JJ7777
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This message was authored by: JJ7777

Message posted on ‎08 Jul 2023 09:42 AM

Sky Q box works but cannot access recordings. Both mini boxes stay the have no satellite signal

Main sky box works but cannot access recordings.  Both mini boxes say they are not receiving a satellite signal.  I have reconnected, reactivated , turned router off several times & it still won't work.

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎08 Jul 2023 11:01 AM

Re: Sky Q box works but cannot access recordings. Both mini boxes stay the have no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@JJ7777 

Try the troubleshooting on the below link. If it doesn't help you'll have to contact Sky and arrange an engineer to check your dish alignment.

https://www.sky.com/help/articles/sky-tv-no-satellite-signal  


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