Sky Q box won’t turn on

[DMD58]

Sky q box won't turn on, remote doesn't have any lights on, have changed the batteries and still doesn't work, 7 and 9 together isn't working either

[oldfella]

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@DMD58 wrote:

Sky q box won't turn on, remote doesn't have any lights on, have changed the batteries and still doesn't work, 7 and 9 together isn't working either

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Hi @DMD58 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[DMD58]

Thank you, - have pressed the amber light - nothing happens ... 

[oldfella · Accepted solution]

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@DMD58 wrote:

Thank you, - have pressed the amber light - nothing happens ... 

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hi @DMD58 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box.

[DMD58]

Thank you so much for all of your help - I will give the link a go and if not call them tomorrow. Thank you so much 

[DMD58]

Thank you so much for all of your help - I followed the instructions and it's working again now!! THANK YOU 😊