Sky Q box won't turn on with remote or at the box. I have to unplug at the wall to reset it.

[Cjs1878]

On a few occasions my Sky Q box has not responded to remote when on standby. Not been able to switch on at the box either. Have had to unplug the box to reset it to get it going. 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us @Cjs1878 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Cjs1878]

My Sky Q box continues to need regular re-booting to turn on. The box is set to 'eco' standby so,  when not being used during the day and evening, the amber light is on. Periodically, when I try to switch it on (either at the box or with my remote - with brand new batteries), nothing happens. In order to get it working, I have to unplug at the wall to re-boot it. It sounds like I need a new box - how do i go about organising this? Thanks. Colin.

[Daniel0210]

@Cjs1878 

Have you tried, perhaps for a few days, changing the standby settings to none to see if that helps? 
https://www.sky.com/help/articles/using-the-standby-settings  

[Cjs1878]

Thanks. I'll give that a try.