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Discussion topic: Sky Q box won’t turn on. Amber light on. Fan constantly on.

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This message was authored by MarkJordan This message was authored by: MarkJordan

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

I am having this exact problem


changed q main box 4 times. Same repeated problem. Totally random. Box turns off amber light. Often loud fan but not always. Sometimes spinning blue light. 

not on eco setting. Have updated software many times. Only way to get working is to cycle power.

 

well ventilated and box not hot either. 

This message was authored by Jaideep2 This message was authored by: Jaideep2

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

I have the same issue where sky box makes a loud noise and Sky tv does not work. The only way to resolve is to switch off box. I have had 5 boxes replaced and no solution yet @RichD2 

I would be grateful if a solution can be found

This message was authored by MarkJordan This message was authored by: MarkJordan

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

I am pretty sure it's because I changed my broadband to EE from BT. I run all of my boxes on ethernet. Never happened on BT broadband on Ethernet 

 

i have disconnected Ethernet to sky q main box. Not had any issues since in 3 days. Was doing it every few hours, at least every day

This message was authored by Jaideep2 This message was authored by: Jaideep2

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Hi Lisa,

Is there a solution to this issue?

Thanks

This message was authored by Jaideep2 This message was authored by: Jaideep2

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Hi Mark,

I have the same issue. Charged from BT to EE.

This message was authored by Jaideep2 This message was authored by: Jaideep2

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Hi Mark,

Thanks. Have you got the EE Smart Hub Plus Router?

This message was authored by MarkJordan This message was authored by: MarkJordan

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Hi

 

i just took the Ethernet cable out of my main box and it jumped onto WiFi. The 4 mini boxes are still Ethernet connected

 

its not a resolution but it seems itworks for now. 

I would like to have it on Ethernet for obvious reasons. As I understand it and I am not in any any expert. There must some necessary regular is coding that is passed by WiFi but not Ethernet. It seems that the lack of it causes box to freeze and fan to run 

 

This message was authored by MarkJordan This message was authored by: MarkJordan

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Hi

 

The latest top hub from EE. 

swapped in March. Issue started straight away. Had all sorts of issues with EE in first couple of weeks so didn't tie it up at the time

 

This message was authored by Jaideep2 This message was authored by: Jaideep2

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Hi Mark,

Thats very helpful. I might use the old BT Smart Hub 2 instead of EE Router.

This message was authored by MarkJordan This message was authored by: MarkJordan

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

That is what I was using but I had to send it back when I swapped over

 

be interested to see how it goes

This message was authored by Jaideep2 This message was authored by: Jaideep2

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Hi Mark,

How did you connect other boxes by Ethernet?

I was connecting all by Ethernet through the router?

This message was authored by MarkJordan This message was authored by: MarkJordan

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Hi 

 

I have unmanaged switch in the loft. The router/hub is next to the open reach point downstairs and a cat 6 runs up to the switch and then drops down via 15 cat 6 to every permanent internet item I.e each tv ps5 sky box etc

This message was authored by Jaideep2 This message was authored by: Jaideep2

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Hi Mark,

If you have a landline, was this connected to the back of the router? I initially thought it was due to the phone's connecting to the router was causing an issue with the sky box. How long has your sky been working when you removed Ethernet connection to your Sky q box?

This message was authored by MarkJordan This message was authored by: MarkJordan

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

No landline connected at all. I do not have one. 

It's been 3 days so far

 

I got so feed up having to reset the box I put a smart plug on it. I could reset it by asking Alexa to do it 😂😂😂

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