Sky Q box won’t turn on. Amber light on. Fan constantly on.

[RichD2]

Sky Q won't turn on. Amber light on. Fan constantly on when in this state, 

remote is working but has no effect. Only way I can resolve this is to switch off and then on at the mains. Then resets and works ok, until the same thing happens a few days later.

I've had Sky Q for about 3 weeks and this is about the 6th time it's happened. 

[Laing1]

---

@RichD2 wrote:

Sky Q won't turn on. Amber light on. Fan constantly on when in this state, 

remote is working but has no effect. Only way I can resolve this is to switch off and then on at the mains. Then resets and works ok, until the same thing happens a few days later.

I've had Sky Q for about 3 weeks and this is about the 6th time it's happened. 

---

@RichD2 is the Q box well ventillated and nothing stacked under or on top of it as it sounds like it might be overheating 

[Chodley]

Sounds like a duff box to me

[RichD2]

The box is sitting on its feet on a wooden shelf, nothing sat on top of it.  It does not feel hot, but then I've got nothing to compare it with to know how hot it should get. 

[RichD2]

@Chodley That's what I'm thinking. Thought I'd try the forum to see if anyone had any bright ideas. 

[oldfella]

---

@RichD2 wrote:

The box is sitting on its feet on a wooden shelf, nothing sat on top of it.  It does not feel hot, but then I've got nothing to compare it with to know how hot it should get. 

---

They can run quite warm @RichD2 

However you should easily be able to hold your hand on it.

[Laing1]

---

@RichD2 wrote:

The box is sitting on its feet on a wooden shelf, nothing sat on top of it.  It does not feel hot, but then I've got nothing to compare it with to know how hot it should get. 

---

@RichD2 that sounds fine as @oldfella says as long as you can comfortably keep you hand on it. Was just worried that it may have been in an enclosed space or was in a stack of equipment which as you say it's not 

I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @RichD2.

[Lisa-P1987]

Thanks for chatting to us @RichD2 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[RichD2]

Hi Lisa, can you not close this post please, I've been away from home so have not been able to follow the last instructions. I'm home now so can pick up the thread.

Rich

[Laing1]

---

@RichD2 wrote:

Hi Lisa, can you not close this post please, I've been away from home so have not been able to follow the last instructions. I'm home now so can pick up the thread.

Rich

---

@RichD2 afraid the chat automatically closes when there is no response within 48 hoir I can re-escalate this for you if you wish

[RichD2]

Yes, that would be good. Please restart the chat

[Greenfingers001]

Thanks for escalating this. We’ve sent @RichD2 another invite to chat.

[Lisa-P1987 · Accepted solution]

Update - spoken to @RichD2 and after some steps, the issue seems to be fixed 🙂

[Den0902]

Yes that appears to resolved the issue. Thanks everyone...