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Discussion topic: Sky Q box won't power off.

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This message was authored by: Bracken29

Sky Q box won't power off.

When I try to switch Sky off, it won't switch off with the Sky remote only with my  TV remote and only ever goes into standby. My hubby detedts Sky and id frustrated that when he switches the TV on it defaults to Sky not terrestrial TV. I've done a reset switching off at the mains for 30 seconds, no joy, I've changed the batteries in the remote and pressed 7 & 9 and also 1 & 3 and everything says its ok but still won't switch off ie get a red light instead of amber. Help please.

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This message was authored by: MightyQuinn

Re: Sky Q box won't power off.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Bracken29   Amber light is off (Standby). A red light is only when it is in a deep sleep (02:30am - 05:30am).

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