Sky Q box won’t pair to viewing card and also says it is not connected to internet

[Jacquieb3]

This is not correct - the sky box is hardwired to the router. I have tested the line with my laptop and get full internet. When plugged into the sky box it recognises router but says there is no connection to the Internet.

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Jacquieb3]

Hello

We have an engineer coming tomorrow so hopefully they will be able to sort out the problem.

[Lisa-P1987]

Thanks for updating us on that