Sky Q box won’t connect to Internet

[tomshan]

This has been going on about a week at this stage I've tried many things to solve it, last week my main q box stopped connecting to the internet an x longside internet connection. It had previously been working for years prior without issue 

so far I have power connection cycled my box and router no luck

yried connecting the box via Ethernet no luck

Tried resetting the internet settings on the box no luck

the box says it's connected to the router but it has an x longside internet connection 

is it possible the Q box is faulty somehow, it is still connecting to the mini boxes fine so I assume the network hardware it working in the box it's very confusing 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Shez2024]

My Sky Q box won't connect to the internet either. Has been fine up to now. Tried the resets, power down, re input passwords and nothing. 
router connected, just not internet

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks