Sky Q box will not turn on. Internet connection lost

[charlieboots]

For several days now Sky Q box will not turn on from the remote.  Have to switch off at wall.

When it starts up, we lose internet connection and have to input password again.

Remote controller has new batteries, no issue with it.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[charlieboots]

I have not received any Community message yet.  

[Lisa-P1987]

We have an active chat with the customer