Sky Q box will not connect to my broadband all my other devices are all connected and working

[CarlSouthern]

Sky q box working but will not connect to my broadband so I am unable to use my sky q mini box, have no idea what my old sky q password is all my old passwords do not work

[oldfella]

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@CarlSouthern wrote:

Sky q box working but will not connect to my broadband so I am unable to use my sky q mini box, have no idea what my old sky q password is all my old passwords do not work

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Hi @CarlSouthern 

Who is your Broadband provider?