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Discussion topic: Sky Q box very slow when attempting to view recordings or catch-up

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This message was authored by: SH31

Sky Q box very slow when attempting to view recordings or catch-up

Dec 2025. After many years on HD and Q, transmission on recordings and catch-up very slow.

coincidentally (?) has happened a few weeks after fibre optics for broadband done.

Flipping between main channels using - 101, 102, etc - is indeed speedy, but going to TV Guide and paging up/down is very very slow.

When, eventually, attempt to view recordings or stream, the transmission has to stop and then  starts to continue. Using rewind/forward wind is worthless as completely confuses transmission.

Disconnecting the box and restarting makes no difference.

The other day, a recording suddenly lost sound. I went onto a terrestrial channel which did give sound and then went back to the recording...all okay for a couple minutes, but then sound went again.

 

 

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