Sky Q box very slow when attempting to view recordings or catch-up

[SH31]

Dec 2025. After many years on HD and Q, transmission on recordings and catch-up very slow.

coincidentally (?) has happened a few weeks after fibre optics for broadband done.

Flipping between main channels using - 101, 102, etc - is indeed speedy, but going to TV Guide and paging up/down is very very slow.

When, eventually, attempt to view recordings or stream, the transmission has to stop and then  starts to continue. Using rewind/forward wind is worthless as completely confuses transmission.

Disconnecting the box and restarting makes no difference.

The other day, a recording suddenly lost sound. I went onto a terrestrial channel which did give sound and then went back to the recording...all okay for a couple minutes, but then sound went again.

[Laing1]

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@SH31 wrote:

Dec 2025. After many years on HD and Q, transmission on recordings and catch-up very slow.

coincidentally (?) has happened a few weeks after fibre optics for broadband done.

Flipping between main channels using - 101, 102, etc - is indeed speedy, but going to TV Guide and paging up/down is very very slow.

When, eventually, attempt to view recordings or stream, the transmission has to stop and then  starts to continue. Using rewind/forward wind is worthless as completely confuses transmission.

Disconnecting the box and restarting makes no difference.

The other day, a recording suddenly lost sound. I went onto a terrestrial channel which did give sound and then went back to the recording...all okay for a couple minutes, but then sound went again.

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@SH31 You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

[SH31]

Thanks @Laing1. I'll see how it goes.