Sky Q box very slow to respond, Sky Q mini boxes will not connect

[Mashpuma]

Over the last 2 days my Sky Q box has responded very slowly to channel changes, TV schedule and recordings take several minutes to load, if at all. Both Sky Q mini boxes have only intermittent connection. We have BT Broadband with a very stable 62mps connection.

So far I have done full power-off restarts on all devices, restarted BT router, and reset main Sky Q box using the first reset behind the settings menu. Any ideas much appreciated.

[Mashpuma]

Just a quick update. After 30 mins on the phone to Sky support in Bulgaria, and a software update, they decided an engineer was required. 
Engineer visit is booked for Tuesday 1st and I will report back afterwards!

[Mashpuma · Accepted solution]

Problem resolved. Super engineer realigned dish, supplied new main box, and repositioned booster box. Mini boxes linked to new main box . Everything working perfectly.

[Sharon041]

I am have problems with sky mini have problems with the mini box and my mam has problems with her sky Q I have problems with it all the time I am telling you about it 

[Laing1]

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@Sharon041 wrote:

I am have problems with sky mini have problems with the mini box and my mam has problems with her sky Q I have problems with it all the time I am telling you about it 

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@Sharon041 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

what is happening with your boxes