Sky Q box unresponsive and overheating on YouTube and Disney

[saintfreddy]

My sky Q box on latest firmware constantly hangs when logging in to YouTube and Disney Plus. They both get to profile selection page and then all control of the box is gone and it needs turning off at wall. The box gets extremely hot. 

Both apps behave identically and it happens even after restarting box. 

[Chodley]

Have escalated this for you. Look out for a colourful chat bubble when it gets picked up by the Sky team.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @saintfreddy.

[Lisa-P1987]

We are still looking to help you saintfreddy . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks