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Discussion topic: Sky Q box turing off:on randomly with rainbow lines on screen

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This message was authored by Prabsultan This message was authored by: Prabsultan

Sky Q box turing off:on randomly with rainbow lines on screen

Sky Q box is turning off/on with rainbow lines on screen more so when using volume buttons . Have rebooted several times and also took out the Sky viewing card and reinstered but problem keeps happening 

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky Q box turing off:on randomly with rainbow lines on screen

Posted by a Sky employee

Hi @Prabsultan 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky Q box turing off:on randomly with rainbow lines on screen

Posted by a Sky employee

Thanks for chatting to us @Prabsultan . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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