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Discussion topic: Sky Q box taking ages to change channel and only part recording programs

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This message was authored by: TC1106

Sky Q box taking ages to change channel and only part recording programs

My sky Q box takes ages to change channel and sometimes screen just goes black. Also when recording anything it says only part recorded and when I press home button to go to recordings or tv guide sometimes there is no pictures being displayed only text 

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This message was authored by: Daniel0210

Re: Sky Q box taking ages to change channel and only part recording programs

Posted by a Superuser, not a Sky employee. Find out more

@TC1106 

First thing to try is rebooting your main Sky Q box. 
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: TC1106

Re: Sky Q box taking ages to change channel and only part recording programs

Hi thanks for reply and I have already done that it helps for a short period then plays up again 

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