Sky Q box stuck om 1 of 2 updating steps

[mark7373]

My Sky Q box has been stuck on step 1 of 2 software update steps all day, we have turned off an on and done everything suggested but it is starting to get annoying.

[oldfella]

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@mark7373 wrote:

My Sky Q box has been stuck on step 1 of 2 software update steps all day, we have turned off an on and done everything suggested but it is starting to get annoying.

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Hi @mark7373 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

[Tw5]

I have the same issue