Sky Q box series recording issue

[SAXXNNAMBADO10437]

Hello all, first post here, hope someone can help.

My wife and I have various programs set to series record and most do so absolutely fine but a few refuse to record more than the first program. Taking one in particular, Richard Osman's House of Games - we have it set to series record but it only ever records the Monday episode. We have to go in every week and manually set it to record the rest of the week. It does exactly the same for The One Show. Is there some setting somewhere that I need to change? Any other ideas? Grateful for any assistance. Thanks.

[oldfella]

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@SAXXNNAMBADO10437 wrote:

Hello all, first post here, hope someone can help.

My wife and I have various programs set to series record and most do so absolutely fine but a few refuse to record more than the first program. Taking one in particular, Richard Osman's House of Games - we have it set to series record but it only ever records the Monday episode. We have to go in every week and manually set it to record the rest of the week. It does exactly the same for The One Show. Is there some setting somewhere that I need to change? Any other ideas? Grateful for any assistance. Thanks.

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Hi @SAXXNNAMBADO10437 

No there are not any specific Settings for Series links.  The data for Series links is included into the content by the program producers.   Any errors are normally down to them which in this case is the Dave channel.

You could report the issue to Viewer Relations at 

viewerR@sky.uk

[SAXXNNAMBADO10437]

Thanks for that, but it's not Dave it's BBC2.

[Lee+Rowley]

Standard Sky Q feature. Series Link is broken for everyone. We just have to live with it, it seems.

[oldfella]

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@SAXXNNAMBADO10437 wrote:

Thanks for that, but it's not Dave it's BBC2.

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Yes sorry @SAXXNNAMBADO10437 

Only looked at the first few series on Catch up which are on Dave.

S5 & S6 are on BBC 2 as you say but this is all on Catch up.

Cannot see anywhere where there are any on BBC 2 currently 

[Anonymous]

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@Lee+Rowley wrote:

Standard Sky Q feature. Series Link is broken for everyone. We just have to live with it, it seems.

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It really isn't though is it.

[pra29]

With us it's the Monday recordings that are missed often with House of games and Homes under the Hammer.  To counter this we sometimes get programmes within a series link recorded twice and randomly, also in a series linked recording we get signed programmes which we find impossible to watch. Never had any of these issues with SKY HD.

[Ray+Keenan]

I'm still having issues with the so called smart series link recording the new episode of Fire Country on Sky Witness and then setting the timer for the weekend repeat instead of the new episode. I've rebooted the box, hoped the software update to Q250 would sort it out and even contacted the Sky Witness Twitter account with the issue seeing as it's a broadcaster issue but they're not responding and nothing is resolving it. I cancel the weekend series link and it resets it, it is driving me nuts

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Any ideas how to resolve it or is it one of those things I just have to put up with until the series ends? (it's only halfway through the series) I swear the box is possessed! 😩