0

Discussion topic: Sky Q box series recording issue

Reply
This message was authored by SAXXNNAMBADO10437 This message was authored by: SAXXNNAMBADO10437

Sky Q box series recording issue

Hello all, first post here, hope someone can help.

My wife and I have various programs set to series record and most do so absolutely fine but a few refuse to record more than the first program. Taking one in particular, Richard Osman's House of Games - we have it set to series record but it only ever records the Monday episode. We have to go in every week and manually set it to record the rest of the week. It does exactly the same for The One Show. Is there some setting somewhere that I need to change? Any other ideas? Grateful for any assistance. Thanks.

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q box series recording issue

Posted by a Superuser, not a Sky employee. Find out more

@SAXXNNAMBADO10437 wrote:

Hello all, first post here, hope someone can help.

My wife and I have various programs set to series record and most do so absolutely fine but a few refuse to record more than the first program. Taking one in particular, Richard Osman's House of Games - we have it set to series record but it only ever records the Monday episode. We have to go in every week and manually set it to record the rest of the week. It does exactly the same for The One Show. Is there some setting somewhere that I need to change? Any other ideas? Grateful for any assistance. Thanks.


Hi @SAXXNNAMBADO10437 

No there are not any specific Settings for Series links.  The data for Series links is included into the content by the program producers.   Any errors are normally down to them which in this case is the Dave channel.

You could report the issue to Viewer Relations at 

viewerR@sky.uk

SAXXNNAMBADO10437
Topic Author
This message was authored by SAXXNNAMBADO10437 This message was authored by: SAXXNNAMBADO10437

Re: Sky Q box series recording issue

Thanks for that, but it's not Dave it's BBC2.

This message was authored by Lee+Rowley This message was authored by: Lee+Rowley

Re: Sky Q box series recording issue

Standard Sky Q feature. Series Link is broken for everyone. We just have to live with it, it seems.

This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q box series recording issue

Posted by a Superuser, not a Sky employee. Find out more

@SAXXNNAMBADO10437 wrote:

Thanks for that, but it's not Dave it's BBC2.


Yes sorry @SAXXNNAMBADO10437 

Only looked at the first few series on Catch up which are on Dave.

S5 & S6 are on BBC 2 as you say but this is all on Catch up.

Cannot see anywhere where there are any on BBC 2 currently 

This message was authored by Colin0000 This message was authored by: Colin0000

Re: Sky Q box series recording issue


@Lee+Rowley wrote:

Standard Sky Q feature. Series Link is broken for everyone. We just have to live with it, it seems.


It really isn't though is it.

Sky Q 2GB 32B106 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
VM 256Mbps via rubbish VM HUB 3 router
Samsung S95C 55"
This message was authored by pra29 This message was authored by: pra29

Re: Sky Q box series recording issue

With us it's the Monday recordings that are missed often with House of games and Homes under the Hammer.  To counter this we sometimes get programmes within a series link recorded twice and randomly, also in a series linked recording we get signed programmes which we find impossible to watch. Never had any of these issues with SKY HD.

This message was authored by Ray+Keenan This message was authored by: Ray+Keenan

Re: Sky Q box series recording issue

I'm still having issues with the so called smart series link recording the new episode of Fire Country on Sky Witness and then setting the timer for the weekend repeat instead of the new episode. I've rebooted the box, hoped the software update to Q250 would sort it out and even contacted the Sky Witness Twitter account with the issue seeing as it's a broadcaster issue but they're not responding and nothing is resolving it. I cancel the weekend series link and it resets it, it is driving me nuts

.

Any ideas how to resolve it or is it one of those things I just have to put up with until the series ends? (it's only halfway through the series) I swear the box is possessed! 😩 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion