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Discussion topic: Sky Q box saying - Please insert your viewing card with the chip facing up

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This message was authored by: Gillum1

Sky Q box saying - Please insert your viewing card with the chip facing up

sky q box has error message saying "Please insert your viewing card with the chip facing up" help have tried reinserting and done a re-boot 

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This message was authored by: Laing1

Re: Sky Q box saying - Please insert your viewing card with the chip facing up

Posted by a Superuser, not a Sky employee. Find out more

@Gillum1 wrote:

sky q box has error message saying "Please insert your viewing card with the chip facing up" help have tried reinserting and done a re-boot 


@Gillum1 have you tried taking the card out and wiping the chip with a lint free cloth the re-inserting it making sure when you push it back in it clicks into place 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: Gillum1

Re: Sky Q box saying - Please insert your viewing card with the chip facing up

Thanks will try that! 

This message was authored by: Jewel

Re: Sky Q box saying - Please insert your viewing card with the chip facing up

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This message was authored by: Jewel

Re: Sky Q box saying - Please insert your viewing card with the chip facing up

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This message was authored by: Jewel

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Re: Sky Q box saying - Please insert your viewing card with the chip facing up

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