Sky Q box returns

[Noortaz]

So I have ended my sky TV subscription and Sky has requested me to return their Sky Q UHD box which I have done so. They have sent and email saying their courier has received the box on the 29 of May. But on the 2nd of June, I got another email saying they haven't received the box and would charge me if I don't return it. I tried calling customer service and they all redirect me to this.

[Daniel0210]

@Noortaz 
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[Noortaz]

I don't have the royal mail receipt but I have the email confirmation saying its with the courier.

[Daniel0210]

@Noortaz 

To see if they can still help you I’ve escalated your post to Sky and their Messaging Team should contact you later or tomorrow. 

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Noortaz]

Thank you, i appreciate the help

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Noortaz.