Sky Q box repeatedly disconnects from broadband router.

[Robot]

I have reset the broadband router and Sky Q box on numerous occasions but the fault persists. All the other devices in our household remain connected to the router, so it would appear to be a fault with the Sky Q box. The box is no longer covered under any warrant, so I would appreciate some advice in the best option moving forward.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.