Sky Q box regulary loses internet connection.

[Walterf]

I have the same problem. What's the fix?

[mikesadd]

Don't know, I tried various things without success and then as I was trying to find enough time to contact sky it returned by itself!

[Andy+Griffin]

THis issue started suddenly one evening but basically connection to router never persisted. Was fine when with non fibre Bt but recently upgraded to full fibre GigaClear. Tried a lot of the suggestions here with no luck, so played with the special settings. Scroll to settings but don't press enter, type 001 then enter.  On the 5Ghz section change the 80Mhz/ch 36 to 40Mhz/ch 36. Confirm the changes. Don't think a reboot is required. Everything now works.

[PandJ2020]

---

@Andy+Griffin wrote:

On the 5Ghz section change the 80Mhz/ch 36 to 40Mhz/ch 36. Confirm the changes. Don't think a reboot is required. Everything now works.

---

That's halving the bandwidth - but may still be ok.

So rather than using channels 36 to 48 it only uses 36 to 40.  (Which suggest something else is interfering on 44 > 48)

[Andy+Griffin]

At least we have been connected since I made the change. I've ordered a cable and will try that rather than WiFi when it arrives.