Sky Q box regulary loses internet connection.

[Chodley]

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@Mattcarpenter82 wrote:

I wasnt sure if it would use wifi on mini, talk to router and wired to main q to get the info it needed. Seems not at mo!

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Only if you have an old Sky router or a Q booster. Any other router, it will only talk wifi direct to the Q.

[Mattcarpenter82]

Just an update incase it helps anyone, my connection is now upgraded to Fibre 500.

I've also run a temp cable and wired the Main Q to the WiFiMax router. Eventually this will be via a network switch.

My Mini Q is now also wired...into a Sky Max Pod.

Wifi on both devices is off.

And it works...

One small niggle, even with 80+ Mb/s connection speed at the main Q on Netflix, we still get screen blackouts on HDR. Switch it off and resolved.  Assume it to be network, but could be wrong...

[Chodley]

More likely hdmi lead

I said using a cabled connnection was the way forward 😉

[Mattcarpenter82]

What about the hdmi lead?

Yes you did, it was the mini that presented the challenge until i went for using the ports

[Chodley]

If the screen is blanking then it's most likely a momentary loss of the data through the hdmi cable. Can be caused by the cable just not quite being able to cleanly transmit the very high speed needed for UHD.

unless it's in the disney+ app which seems a problem with the app itself.

[Mattcarpenter82]

Ok, is the Sky supplied lead not suited to task then?

If I need to replace is there a particular grade to look for?

[Chodley]

Anything certified for 18Gb should be fine. Don't have to spend silly money.

[Gaz1]

I had mind numbing problems with a PC monitor keep blacking out.

Tried every setting on PC, NVidia, Monitor etc. Spents weeks googling trying to find the problem and eventualy changed the supplied cable and it worked a treat.

I use the Silkland Vesa Certified cables for my PC and TV, Sky, AVR etc..

[LesterQ]

So far, this has worked for me (2 days). Not a solution I would have guessed in a million years.

[Mattcarpenter82]

What solution are you referring to?

[LesterQ]

This was the suggestion by GazRidd on 30 Sept (I think) to change the d.n.s. address from it's usual 192.168.1.254 to 1.1.1.1. Sky connection settings - status- network connection- advanced settings - I.P - set manually-D.N.S server 1.1.1.1- confirm.👍Why it works I have no idea. I had Archer VR400 for years, then on Friday switched to an EE router and pain.

[LesterQ]

D.N.S set solution.

Suggested by GazRidd on 30 August. Still connected after 40 hours and counting. Thank you GazRidd (if it really works). I'll report back if it doesn't. 🤓

[Chodley]

193.168.1.254 is only the dns address on certain routers. It varies

setting it to cloudflare's (1.1.1.1) makes it more likely that the address it's looking up for whatever server out there will be current and valid. Some ISPs (which your router forwards the request on to) are slower at updating their dns records.

works for some people some of the time but also can't do any harm.

[LesterQ]

Hi chorley, thanks for the explanation.  Unfortunately changing the DNS setting didn't work 😱 so back to the drawing board.

[LesterQ]

  Sorry. Chodley. Autocorrect