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Discussion topic: Sky Q box promised - not arrived

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This message was authored by Bleaklow This message was authored by: Bleaklow

Sky Q box promised - not arrived

I've been having trouble with Sky Q box not switching on

i was promised a new SkyQ box couple of weeks ago.   It hasn't arrived. 

I will need to terminate very soon 

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This message was authored by Ellie_TV This message was authored by: Ellie_TV

Re: Sky Q box promised - not arrived


@Bleaklow wrote:

I've been having trouble with Sky Q box not switching on

i was promised a new SkyQ box couple of weeks ago.   It hasn't arrived. 

I will need to terminate very soon 


Who promised you a new box? Was an order placed? Give Sky a ring and ask what the delay is.

Normally, if a Q box is faulty then a new one is dispatched quickly via courier and usually arrives within a couple of days. You need to remove your viewing card and swap your faulty box with the one the courier brings and re-attach all the cabling. Make sure you swap the power supplies too and get a replacement one of those as they can differ between Q box versions. 

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