Sky Q box on its way out?

[angryhobbit]

I've had my Q box for about 6 years. Last week I was getting a "no satellite signal" error. Then it wouldn't turn on at all, but got around that by re-pairing the remote. When it came back on all my recordings and app logins were gone. 

Does it sound like the box is knackered? 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[angryhobbit]

Update: I spoke to sky and an engineer came out and replaced the box.