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Discussion topic: Sky Q box on but no home screen on my tv

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This message was authored by: GBax7610

Sky Q box on but no home screen on my tv

My Sky Q mini box in my kitchen is connected to power, goes from amber LED to green when I use the remote power button but no sky Home Screen appears on my tv. I'm on the correct HDMI input on my tv and it recognises it's connected to a device but nothing appearing. 

having turned the power to the box off and on again, I get a 'welcome to sky' message appear so no loose connections but then also no sky Home Screen.

 

I phoned Sky yesterday to cancel TNT sports and it had been working perfectly prior to this phone call. Any help appreciated 

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This message was authored by: Daniel0210

Re: Sky Q box on but no home screen on my tv

Posted by a Superuser, not a Sky employee. Find out more

@GBax7610 

If you haven't already try rebooting the main Sky Q box, then when that's back up and running do the same with the mini box. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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