Sky Q box not working and dodgy since new modem

[Glen26]

Hi,

Sky sent me a new modem on 10th of December.

Since then the internet of Sky Q box keep loosing connection. Normally (a pain to keep doing this) but reactiveate and a reset solves the issue. However tonight nothing is working. Rebooted Sky mini box, main Sky Q box and Sky modem. 

Error codes of MR004, MR104 & MR102. 

In my previous three years of being a Sky customer never had this issue until the new modem was sent. It's very frustrating! 

[Glen26]

It's now saying... 'there appears to be a problem with your router which means it is not issuing IP addresses. 

Please restart your router.

Tried that again... going round in circles. 

All other devices are working fine via WiFi. 

[GrizzlyRuss]

I am having exactly the same problems with SKY Q Minibox. Phoned SKY technical and an automated voice said I have to phone back in the morning. My son is giving hell because he can't watch the Liverpool game. Very frustrating. I pay Sky £250 a month. Rip off.

[GrizzlyRuss]

Mine now just says 'Technical problems'. That means absolutely nothing. Might as well just say 'Not working'

[Glen26]

I made the mistake of agreeing to a new 18month contract. 

if this cannot be solved and soon I'll shall be cancelling. 

Even if I could speak to a Human rather than going round and round of circles with robots I'd maybe feel like a valued customer but at the moment I just feel like the money is taken but there is zero customer care after 9pm.

A service that is operational 24/7 should surely be contactable 24/7 to resolve issues! 

[Chodley]

Try the steps in post 7 of this and take a look at the one linked in 8 too

https://helpforum.sky.com/t5/Sky-Q/Sky-q-box-not-linking-with-Wi-Fi/m-p/4504698#M618552

(I assume you mean new router, not just modem?)

[Glen26]

This didn't seem to make a difference last night.

Woke up this morning and my Ring Doorbell has disconnected from the WiFi at 00.59am too! 

Yes, sorry meant router. 

[Glen26]

[Glen26]