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This message was authored by: LittleMum24

Sky Q box not switching on

My SkyQ main box will not switch on with the remote. The mini box is working and I have checked all the wires at the back are connected. I have changes the batteries in the remote. Still not switching on. Any suggestions?

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This message was authored by: Laing1 Answer

Re: Sky Q box not switching on

Posted by a Superuser, not a Sky employee. Find out more

@LittleMum24 wrote:
My SkyQ main box will not switch on with the remote. The mini box is working and I have checked all the wires at the back are connected. I have changes the batteries in the remote. Still not switching on. Any suggestions?

@LittleMum24 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Laing1 Answer

Re: Sky Q box not switching on

Posted by a Superuser, not a Sky employee. Find out more

@LittleMum24 wrote:
My SkyQ main box will not switch on with the remote. The mini box is working and I have checked all the wires at the back are connected. I have changes the batteries in the remote. Still not switching on. Any suggestions?

@LittleMum24 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: LittleMum24

Re: Sky Q box not switching on

Hi @Laing1 

Followed the instructions to reboot the SkyQ box and success. Thanks

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