Sky Q box not responding to hand set and does not appear to be connecting to satellite

[adrianwisson]

My Sky Q box is not coming on it is not responding to the hand set.

I have switched it off on numerous occasions to re start it and all I get after the two initial institutions is. 

Accessibility on Sky Q.

Setting Skip set up later.

The box is not responding to my hand set.  It is not the batteries. 

[Daniel0210]

@adrianwisson 

Sky have suggested the following...

• Unpair their Sky Q remote from the box by holding 4&6
• Wait for the remote to flash
• Then dismiss the information screen "Skip & set up later"
• Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.