Sky Q box not recording every episode of a series

[Rocky27]

I have a sky Q box when I go to record it has the two green arrows to show it is going to record all episodes but when I check the next episode it is not selected to record, it has happened a few times but seems only lately it has been doing this. Does anyone have any idea why this is please? Thanks

[twilight+princess · Accepted solution]

Hi @Rocky27 I've escalated your question to support so look out for a chat icon appearing onscreen as you'll need to click on this to enter the chat.

[Daniel0210]

@Rocky27 

The Escalation process is closing down in a couple of hours so if there is no invite sent it'll be Friday morning before one is sent.

[Rocky27]

I gather nobody has a answer?

[nigea99]

hi @Rocky27 

Is it defiintely not recording the next episodes or just not showing in the Guide/scheduled. list.

On SKY Q only the next episode to be recorded is marked & when that episode starts recording & only then will the following episode be marked and shown in the scheduled list

[Daniel0210]

@Rocky27 

Is the programme one where it's repeated at 'silly o'clock' overnight a few days later and the series link is actually picking that one up so you'll get two recordings of the same episode? The series Fire Country was an example of that. 

[Rocky27]

Hi

No it was supposed to record all the darts programmes each day, and a programme were it only had two episodes so it did record the second one the next day.