This discussion topic has been answered Discussion topic: Sky Q box not recording every episode of a series
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Message posted on 24 Dec 2024 03:06 PM
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I have a sky Q box when I go to record it has the two green arrows to show it is going to record all episodes but when I check the next episode it is not selected to record, it has happened a few times but seems only lately it has been doing this. Does anyone have any idea why this is please? Thanks
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Message posted on 24 Dec 2024 04:06 PM
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Hi @Rocky27 I've escalated your question to support so look out for a chat icon appearing onscreen as you'll need to click on this to enter the chat.
I don’t work for Sky.
If I have helped then please leave a like.
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Message posted on 24 Dec 2024 04:06 PM
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Hi @Rocky27 I've escalated your question to support so look out for a chat icon appearing onscreen as you'll need to click on this to enter the chat.
I don’t work for Sky.
If I have helped then please leave a like.
Message posted on 24 Dec 2024 04:08 PM
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Re: Sky Q box not recording every episode of a series
The Escalation process is closing down in a couple of hours so if there is no invite sent it'll be Friday morning before one is sent.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 24 Dec 2024 05:21 PM
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Re: Sky Q box not recording every episode of a series
I gather nobody has a answer?
Message posted on 24 Dec 2024 05:27 PM
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Re: Sky Q box not recording every episode of a series
hi @Rocky27
Is it defiintely not recording the next episodes or just not showing in the Guide/scheduled. list.
On SKY Q only the next episode to be recorded is marked & when that episode starts recording & only then will the following episode be marked and shown in the scheduled list
Message posted on 24 Dec 2024 05:38 PM
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Re: Sky Q box not recording every episode of a series
Is the programme one where it's repeated at 'silly o'clock' overnight a few days later and the series link is actually picking that one up so you'll get two recordings of the same episode? The series Fire Country was an example of that.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 25 Dec 2024 04:48 PM
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Re: Sky Q box not recording every episode of a series
Hi
No it was supposed to record all the darts programmes each day, and a programme were it only had two episodes so it did record the second one the next day.
Message posted on 26 Dec 2024 10:08 AM
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Re: Sky Q box not recording every episode of a series
Hi
It won't record continuous programmes even though it has the two green arrows on the first record. Went to record something that was on for two days, but only went to record first one even thought it had the two arrow like I said. It has only started doing this could it be the Q box.
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