Sky Q box not holding connection to the internet

[gazzacrawf]

Over the last 48 hours the main Sky Q box doesn't hold the Internet connection.

No issues with broadband (Virgin).  I have reset the Sky Q box and router numerous times.  The Sky Q box asks for the password, connects then drops.  Thus the 2 mini boxes don't work.

This happened a few years ago with BT Broadband.  Miraculously it never happened when I had Sky broadband now issues start up again.

What's the best solution as the online help guides aren't sorting this and I can't hard wire the box due to location in the house.

[Addie15]

Hi there, @gazzacrawf. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Dreamalnd101]

I am also facing the same issue, I've no problems with my internet connection - all other devices are connected ok.  I also never had this issue with Sky broadband, just now I've switched to an alternative fibre provider.