Sky Q box not going blue or on

[Cameron47]

The sky Q box goes on with power but does not go blue, and can't get a picture on TV. Both mini boxes still work good in both bedrooms. We have tried all the cables with no change. It's a new box as well. 

[Mr+Flibbles+86]

Hi there @Cameron47 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Cameron47 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.