0

Discussion topic: Sky Q box not connecting to wifi

Reply
This message was authored by Caro1903 This message was authored by: Caro1903

Sky Q box not connecting to wifi

Have live tv channels but unable to access apps. Have tried all suggestions on line

Reply

All Replies

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q box not connecting to wifi

Posted by a Superuser, not a Sky employee. Find out more

@Caro1903 wrote:

Have live tv channels but unable to access apps. Have tried all suggestions on line


@Caro1903 have you tried resetting your router by pressing and holding in the reset button on the router

then 

 rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions your Sky Q box 

 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion