Sky Q box not connecting to sky broadband wifi. Have reset both boxes

[Jody+N]

The network connection was working okay, today it's showing as not connected.  I have tried all the steps recommended on the troubleshooting guide, including rebooting both devices.  WPS flashes amber (waiting for connection, same on the sky Q box but the connection isn't established.  The wifi is working okay on all other devices.  Have reset the network connection but that's also failed to resolve the issue.  

the on line Troubleshoot guide now sends me a loop....

[oldfella]

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@Jody+N wrote:

The network connection was working okay, today it's showing as not connected.  I have tried all the steps recommended on the troubleshooting guide, including rebooting both devices.  WPS flashes amber (waiting for connection, same on the sky Q box but the connection isn't established.  The wifi is working okay on all other devices.  Have reset the network connection but that's also failed to resolve the issue.  

the on line Troubleshoot guide now sends me a loop....

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Hi @Jody+N 

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.

Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
As you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.