Sky Q box not connecting to router. Have tried all usual procedures but no use.

[totaly+hacked+55]

Sky box not connecting to jurassic fibre router . No problems at all until outage a few days ago. All other devices successfully reconnected bar sky. Tried hard resets soft resets all no use.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you @totaly+hacked+55 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks