Sky Q box not connecting to internet

[Kirsty0295]

Hi, my sky q box won't connect to my sky broadband. I have tried resetting both the sky q box and broadband box several times. I am getting very frustrated now as cannot access my sky q mini box upstairs or any of my apps on my main sky q box. Could someone help please? Many thanks in advance. 

[Quoman7]

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@Kirsty0295 wrote:

Hi, my sky q box won't connect to my sky broadband. I have tried resetting both the sky q box and broadband box several times. I am getting very frustrated now as cannot access my sky q mini box upstairs or any of my apps on my main sky q box. Could someone help please? Many thanks in advance. 

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Hi @Kirsty0295 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[Kirsty0295]

Thanks for your response. I have tried this and it still isn't working. 

[Kirsty0295]

Thanks for your response. I have tried this and it still isn't working. @Quoman7

[Quoman7]

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@Kirsty0295 wrote:

Thanks for your response. I have tried this and it still isn't working. @Quoman7

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@Kirsty0295 

As part of your resets, have you tried the Network Reset on the Sky Q (TV) box?

If you go to Home - Settings - Setup - Network ; then you see Reset on the right.

Follow any on screen instructions re WPS if you're connecting over wifi.

[Kirsty0295]

I can't see this option @Quoman7.  this is all I see 

[Quoman7]

@Kirsty0295 Select the choice which is relevent to your set up? ie if you have SKY broadband select that choice.

[Kirsty0295]

I have done that and it doesn't give me an option to reset @Quoman7 

[Quoman7]

Hi @Kirsty0295  click on the link Here for help with your problem

[Quoman7]

Hi @Kirsty0295 Are you sure that you have SKYQ as the menu looks different to my SKYQ network menu?

[Kirsty0295]

I have just tried this again and am still getting this error. @Quoman7 

 

[Quoman7]

@Kirsty0295 is it a SKYQ Mini box that you are having problems with?

[Kirsty0295]

@Quoman7 no it's the main sky q box and the sky q mini box won't work off the back of the main sky q box not being connected 

[Quoman7]

@Kirsty0295 Is your broadband router near to the SKYQ box, so that you can try a wired connection?

[Kirsty0295]

@Quoman7 no it isnt