Sky Q box not connecting to internet.

[Corrode+Alloy]

My sky q box, that was working fine, will now not connect to the internet. I have read several other posts on this subject and tryed all the tricks and tips listed therein, all to no avail.

[MickMo2023]

Same for me. Was working fine couple of days ago. Tried all the recommended "fixes" multiple times but still no joy. Internet is working fine on all other devices.

[Quoman7]

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@Corrode+Alloy wrote:

My sky q box, that was working fine, will now not connect to the internet. I have read several other posts on this subject and tryed all the tricks and tips listed therein, all to no avail.

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Hi @Corrode+Alloy Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[Corrode+Alloy]

Hi Quoman, Yes I have tryed all that several times and a few other things too. It's now telling me I have no satelite signal! Well there wouldn't be as there is no satelite dish.

[Laing1]

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@Corrode+Alloy wrote:

Hi Quoman, Yes I have tryed all that several times and a few other things too. It's now telling me I have no satelite signal! Well there wouldn't be as there is no satelite dish.

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@Corrode+Alloy have you recently moved into a property with no satellite dish or had it taken down for building works as Sky Q needs a satellite dish to work.

[Corrode+Alloy]

@Laing1  Having checked my dish, I find I have the finest dish in the realm but I'm not interested in the dish at all. The only thing I'm concerned about is connecting my q box to the internet as it was in times past, not very long ago. It is this that I'm having a little trouble with and am indevering to rectifiy.

[Laing1]

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@Corrode+Alloy wrote:

Hi Quoman, Yes I have tryed all that several times and a few other things too. It's now telling me I have no satelite signal! Well there wouldn't be as there is no satelite dish.

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.@Corrode+Alloy wrote:

@Laing1  Having checked my dish, I find I have the finest dish in the realm but I'm not interested in the dish at all. The only thing I'm concerned about is connecting my q box to the internet as it was in times past, not very long ago. It is this that I'm having a little trouble with and am indevering to rectifiy.

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@Corrode+Alloy I'm confused as you said in a reply to @Quoman7 It's now telling me I have no satelite signal! Well there wouldn't be as there is no satelite dish as per the quote above, but now you are saying you do have a dish ??? 

[Corrode+Alloy]

@Laing1  Sorry about that. I confuse myself sometimes. The dish is there and working great but I keep getting this everytime I try to connect to the internet.

This has been the case for the last few days, before that everything worked fine. 

[Laing1]

@Corrode+Alloy no worrys 

so who is your broadband provider is it Sky or a third party ?

[Corrode+Alloy]

@Laing1 Sky provides our broadband. Our router has model number SR203 and looks like this:

[Laing1]

@Corrode+Alloy yeah I have that router 

so have you tried doing a network reset on the main Q box ie go into settings > setup > network then scroll across to reset I am guessing you probably have already tried that

I have noticed when I've reset the network that it can take 3 or 4 attempts with wps before the router connects to the box 

[Corrode+Alloy]

@Laing1  Yes I've done that reset and then tried several times to connect to the Internet. The ratio of joy to misery regarding television makes me question whether it's worth the trouble.

[Laing1]

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@Corrode+Alloy wrote:

@Laing1  Yes I've done that reset and then tried several times to connect to the Internet. The ratio of joy to misery regarding television makes me question whether it's worth the trouble.

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@Corrode+Alloy I can escalate this to Sky for you where they may contact you on a chat window through the forums. It's not instantainious chat but it may help ? it may be today or moe possibly tomorrow that Sky may pick it up ?

[Corrode+Alloy]

@Laing1  Thank you. That sounds like a plan. Let's give that a go.

[Laing1]

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@Corrode+Alloy wrote:

@Laing1  Thank you. That sounds like a plan. Let's give that a go.

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@Corrode+Alloy I have escalated this to sky

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