Sky Q box not connecting to gigaclear broadband.

[Woz238]

Ok, so after a couple of days of stability (probably more luck than settings) I am now getting Mini Boxes becoming 'unconnected' to the Main Q Box (Network Connection on the Sky Q generated mesh remains connected) and I have to 'Reactivate' the Mini.  This appears to initiate a re-start of the Mini Box and once restarted, it connects by itself?  **bleep**?

Any Ideas how I can keep the Mini connected to the Main Q Box (as the Network connection remains good)?

I have Main Q connected on Ethernet to Gigaclear Router, Mini's on Sky Q generated Mesh, 2.4 off / 5 on (Channel 36), Gigaclear on 2.4 / 5 but NOT on Channel 36.  Mini's all show up on Router as being connected on Ethernet (I guess as they connect to Main Q and it is connected on Ethernet) and have Static IPs assigned - as does the Main Q.

[Chodley]

Yeah this is where I got to with my system and someone would walk, burp or produce flatulence within 20 nautical miles of the Q and that would be enough to disconnect the minis and a Reactivate was needed. I then installed powerlines (one at each mini, one at the Q, small cheap eth switch between the powerline and Q to allow for the ethernet out to the internet, wifi disabled on all) and life has been all rainbows and unicorns ever since.

[Woz238]

When you say you have used Powerline - have you got the Q Main connected to a Switch and the Powerline with the Switch connected to the Router (rather than the Q Main being connected to Router)?

And all WiFi Off on Q Main / Mini's ?

[Chodley]

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@Woz238 wrote:

When you say you have used Powerline - have you got the Q Main connected to a Switch and the Powerline with the Switch connected to the Router (rather than the Q Main being connected to Router)?

And all WiFi Off on Q Main / Mini's ?

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I am translating this a bit as my setup involves a sneaky wifi mesh and another switch but yes;

mini->powerline->powerline->switch port1
Q->switch port2

Switch port3->router

[Woz238]

So early March I had a Sky Engineer visit and they confirmed that all Mini-Boxes had good signal and were within range.  Therefore the options were (are) limited.  I was offered a new box (but that means losing all the saved recordings we have) or the installation of a Booster to 'fool' the Q into thinking we have Sky Broadband.  I went with the Booster as I couldn't see what difference a like-for-like box would have other than us losing saved recordings.

The Q main was wire connected so that was taken out and put into the Sky Booster and the Q main then connected via WiFi to the Booster (which it now thinks is Sky Broadband) and for the first few days.....  all good.

Had that setup a month now and;

Twice the Main Q box has lost 'Network Connection' yet the booster is literally above it.

Four times we have had Mini Boxes showing both Network and Connection to Sky Q boxes ticked but the caption "You Can't watch TV at the moment as there is a connection problem" (essentially a Mini Box restart is required to get it working again)

Twice we have had issue MR104 (and as above, a Mini Box restart is required to get it working again).

This is F'kin riddiculous from a Sky Product.....  Going to get another Engineer visit - the Booster (if anything) has made matters worse - they need to resolve this.  I'm not buying Powerline to fix THEIR issues......

[Woz238]

And its getting worse.  Every Mini (we have 4 but obviously only 2 can be 'on' at once) was either MR104 or 'No Connection' fault last night, I reconnected them all and 2 were MR104 again this AM.

SKY - SORT THIS OUT ! 

Or I will book an engineer to come out and do the same pointless checks every two weeks and waste more and more of your time - until we get a product that is fit for purpose (and reflective of the charges you levy).

[Mike5640]

Hi, 

Did you have any joy sorting this as I am as fed up as you sound!

[MarkA3]

I too have the same issues with Sky Q and Gigaclear.

we changed our broadband from Sky to Gigaclear last year, as we wanted fibre.

The internet speed and WiFi signal in our house has never been faster, but Sky Q just doesn't seem compatible with it, requiring resets every few days as boxes lose connection despite full WiFi signal throughout the house.

i have tried everything.

What is this Powerline fix that people have mentioned, as it is the only thing I haven't tried? 

[Chodley]

Google "powerline adapters"

Saved my sanity.

Make sure you disable wifi on the sky boxes afterwards through the installer menu (hover over settings and hit 001 Select)

[JWGillespie]

I had this ridiculous problem too with Linksys and Sky Q. In the end I have my velop mesh set up in bridge mode - uses all the settings from sky q with sky q WiFi off.. 

it has been working like a dream. Though I don't get any of the benefits of having a Linksys WiFi 6 dirrect connection.