@VickieRick wrote:
Sky Q Box no longer connecting to WiFi. WiFi service is good and working perfectly for all other items around house. Not able to resolve via network settings.
Assume this is your Main Q box @VickieRick
First reboot your router. Disconnect power lead for 30 secs and then reconnect.
Wait until the router is completely back up and running and then carry out a Network reset on your Q box.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
