Sky Q box needs to keep being unplugged

[Craig3256]

Every day I have to keep unplugging my sky Q box so it will reboot, as it won't turn on after being in standby mode. 

[Daniel0210]

@Craig3256 

Is this very early in the morning (before about 0545)? 

[Craig3256]

Nope it's all times of the day, after the box has been in standby for a period of time. 

[oldfella]

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@Craig3256 wrote:

Every day I have to keep unplugging my sky Q box so it will reboot, as it won't turn on after being in standby mode. 

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Hi @Craig3256  

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Craig3256]

Thank you I'll give this a try 

[StevenC19]

It's doing it on my main box and my minis.. both will not turn on from remote or buttons in front, need to be unplugged and then go through whole start up rubbish everytime

[Laing1]

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@StevenC19 wrote:

It's doing it on my main box and my minis.. both will not turn on from remote or buttons in front, need to be unplugged and then go through whole start up rubbish everytime

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@StevenC19 have you tried the reset as suggested in @oldfella post 2 above yours