Sky Q box makes a noisy whirring. Has intermittent connection to WiFi and I often have to reset it.

[KatDawson]

My Sky Q box has been making loud whirring noises, but also drops its connection with the WiFi and I often have to turn the box off and on to get it working

[oldfella]

---

@KatDawson wrote:

My Sky Q box has been making loud whirring noises, but also drops its connection with the WiFi and I often have to turn the box off and on to get it working

---

Hi @KatDawson 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[KatDawson]

Thanks, just done this hopefully it sorts out the problem 🤞🏼

[KatDawson]

@oldfella unfortunately didn't work. Will need to try and contact Sky I think! Feel like the box is going to give up at any moment!! Thanks for your help

[Lee31121]

Hi 

did you resolve this issue. We are on our 6th box. So what else could it be. It's so frustrating 

many thanks