Sky Q box losing connection to broadband

[TrisP]

The sky q tv box says it isn't connected to the internet when it actually is so unable to use apps such as Netflix etc.

it can't be the broadband as other devices are working fine. 

Sometimes when the box is turned off and back on it works fine other times not. 

any help please ? 

[Tom-W19]

Hi @TrisP 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147