Sky Q box keeps saying I need to upgrade to HD

[Mary13]

Hi I have a sky Q box & when I record on BBC1 red warning writing keeps coming up that I need to update to HD to continue watching BBC1 even tho my tv guide is saying BBC1 is already in HD 🤔I phoned earlier today & man I spoke to said he had re set my settings but this hasn't worked as red warning still coming up please could you advise on what to do now ?Thank you 

[Chodley]

Which channel number is this on?

[Mary13]

It's on 101 

[Chodley]

Weird. And that says it's BBC region HD on your planner?

[Mary13]

Yes it does 

[Chodley]

Is a series link set up using the old SD channel?

[Mary13]

No I don't think so but thanks for that I'll delete my seires links & re apply them 

[Mary13]

I've just looked at my series links & there all on HD 

[Chodley]

I would try cancelling whichever one (or one of which) is recording the SD version and setting it up again to see if that fixes it. Will need to include the programme that had that banner.

If you set them up on 101 originally when it was still SD, I wonder if they've moved with the re-arranging of the Guide and it's got confused.

[Jms3]

Hi everyone.

We updated to Sky Q 2 days ago. Our TV guide for BBC 1 (101) & BBC 2 (102) is saying "programmes no longer available"

That's just from the Home button, nothing scheduled.

I'll call when I have time, but any thoughts welcome.

Thanks J

[Laing1]

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@Jms3 wrote:

Hi everyone.

We updated to Sky Q 2 days ago. Our TV guide for BBC 1 (101) & BBC 2 (102) is saying "programmes no longer available"

That's just from the Home button, nothing scheduled.

I'll call when I have time, but any thoughts welcome.

Thanks J

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@Jms3 look at 801 and 802 you should find BBC1 and 2 there but try rebooting your main Q box that may move the channels to whewre they should be 

ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[Jms3]

Hi Laing1,

Thanks for your quick reply.

As an experiment I set the box to record a programme on BBC 1 overnight to see what would happen.

Surprise, surprise, it recorded and I'm now back to watching BBC on 101, I guess it reset itself overnight somehow.

It might be useful for anyone else to know in a similar situation. J 

[Chodley]

They do sometimes resolve things during the overnight snooze reset.